RETURNS & EXCHANGES

RETURNS POLICY 

You may return any purchased item for an exchange or a refund - excluding sale items. If you wish to exchange or refund an item please contact Zabbana within 7 days of delivery at shop@zabbana.com.

Item must be then shipped back to us within 14 days from when item was received and no slower than registered/tracked courier mail and must endorse 'return of goods'.

REFUND & EXCHANGE CONDTIONS

The item must not have been worn.

All items must be in brand new and unused condition, with all tags attached and original packaging.

· You must indicate your intention via email shop@zabbana.com to exchange/return within 7 days of the date of receiving item.

· Item must be returned to us with 14 days of the date of receiving item.

· In the case of items being exchanged from within NZ, we will re-send the new item free of additional carriage charges.

· All sale items are final sale - no exchanges or refunds.

Australia, Asia-Pacific, USA, UK & Europe

Items to be returned from outside New Zealand should be sent no slower than registered/tracked airmail and must be endorsed 'return of goods'. You will be liable for the return carriage charges, though in the case of an exchange, we will have the new item delivered free of additional charge.

All returns for any particular order will be returned at the buyer’s own costs. It is your responsibility to ensure returned goods are adequately packaged to avoid damage in transit. Please ensure that you keep the appropriate proof of dispatch so that if it goes missing on return we can help you track it down. NZ Fashion Accessories LTD are not responsible for any item that is not returned in new, unused and unworn condition. We do not sell pre-worn garments and will not accept the return of any item, which is considered used.

RETURNS

Please return all items to this address:

ZABBANA
2 Ocean View Road
Milford
Auckland 0620

New Zealand

EXCHANGE OF AN ITEM

If you want to exchange or return a product to us, contact us at shop@zabbana.com within 7 days from the date you receive it and inform us that you are returning the item. We will then discuss the details and advise you on the return.

All sale items are Final Sale – unfortunately there will be no exchanges or refunds given.

Please note we do not accept returns after 14 days but if an item is faulty we will be more than happy to refund you the purchase price. All returns for any particular order will be returned at the buyer’s own costs. It is your responsibility to ensure returned goods are adequately packaged to avoid damage in transit. Please ensure that you keep the appropriate proof of dispatch so that if it goes missing on return we can help you track it down. Once the order has been returned it will undergo a quality control check. The item must not have been worn and all of the tags still in place. If you wish to exchange, please email us your required size and colour and we will reserve it for you if the item is in stock.

RETURN FAULTY GOODS AND GUARANTEE

If you have received a faulty product please contact us as soon as possible by emailing us at shop@zabbana.com. We will then go through the steps with you to replace the exact item or a refund on the good. 

Zabbana guarantees all accessories for 90 days from the original date of purchase. If you discover a defect in the product covered by this warranty we will repair the item at our discretion. If repair is not possible, the item will be replaced. However the warranty does not cover damage to the product caused by the customer or related circumstances.

RECEIVING A REFUND

Refunds to you will be made within 5-10 working days of the item been received and passing the quality control check. All undamaged, correctly returned products will be credited to the original purchaser's credit card. For further information you can contact us on shop@zabbana.com.

We strongly advise all customers to check items thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.

Exchange rates are subject to change. Please note that there may be a discrepancy between the purchase price and the refunded amount. All refunds will be made in NZD.

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