REFUND & EXCHANGE CONDITIONS
You may return any purchased item for an exchange - excluding sale items. If you wish to exchange an item please contact Zabbana within 3 days of delivery at zabbana@xtra.co.nz.
ZABBANA GUARANTEE
Zabbana guarantees all accessories for 90 days from the original date of purchase. If you discover a defect in the product covered by this warranty we will repair the item at our discretion. If repair is not possible, the item will be replaced. However the warranty does not cover damage to the product caused by the customer or related circumstances.
REFUND & EXCHANGE CONDTIONS:
The item must not have been worn
All items must be in brand new and unused condition, with all tags attached and original packaging.
· You must indicate your intention via email zabbana@xtra.co.nz to exchange / return within 3 days of the date of delivery.
· In the case of items being exchanged from NZ, we will re-send the new item free of additional carriage charges.
Australia, Asia-Pacific, USA, UK & Europe
Items to be returned from outside New Zealand should be sent no slower than registered/tracked airmail and must be endorsed 'return of goods'. You must pay the return carriage charges, though in the case of an exchange, we will have the new item delivered free of additional charge. All returns for any particular order will be returned at the buyer’s own costs. It is your responsibility to ensure returned goods are adequately packaged to avoid damage in transit. Please ensure that you keep the appropriate proof of dispatch so that if it goes missing on return we can help you track it down. NZ Fashion Accessories LTD are not responsible for any item that is not returned in new, unused and unworn condition. We do not sell pre-worn garments and will not accept the return of any item, which is considered used.
EXCHANGE OF AN ITEM
If you want to exchange or return a product to us, contact us on zabbana@xtra.co.nz within 3 days from the date you receive it and inform them you are returning the item, so we discuss the details and advise you on the return. You may not return an item because you have changed your mind. There are NO exchanges on Sale Items - Final Sale.
Please note we do not accept returns on any of our accessories but if item is faulty we will be more than happy to refund. All returns for any particular order will be returned at the buyer’s own costs. It is your responsibility to ensure returned goods are adequately packaged to avoid damage in transit. Please ensure that you keep the appropriate proof of dispatch so that if it goes missing on return we can help you track it down. Once the order has been returned it will undergo a quality control check. The item must not have been worn and all of the tags still in place. If you wish to exchange, please email us your required size and colour and we will reserve it for you if the item is in stock.
RETURN FAULTY GOODS
If you have received a faulty product please contact us immediately by emailing zabbana@xtra.co.nz. We will then go through the steps with you to replace the exact item or a refund on the good.
RECEIVING A REFUND: Refunds to you will be made within 30 days of the item been received and passing the quality control check. All undamaged, correctly returned products will be credited to the original purchaser's credit card. For further information you can contact us on zabbana@xtra.co.nz.
We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.
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